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The Starbucks Arrests and the Toll of Routine Bias


© Mark Makela/Getty Images Philadelphia Police Arrest Of Two Black Men In Starbucks, Prompts Apology From Company's CEO

By Chas Danner, Daily Intelligencer

Editors note: The opinions in this article are the authors, as published by our content partner, and do not necessarily represent the views of Daily News or

Over the weekend, a viral video showing the unwarranted arrests of two black men at a Philadelphia Starbucks led to protests and calls for a nationwide boycott of Starbucks. The outrage earned nationwide media coverage, Twitter hashtags, and responses from Starbucks’ CEO and both Philadelphia’s mayor and police commissioner. Investigations into the incident are underway, as are the promises of policy reviews and policy changes that inevitably accompany such scandals.

As always, there are different versions of what happened, but for once, at least for now, many if not most observers seem to agree that arrests had to have been the end result of racial discrimination. The men appear to have been singled out for not buying anything, even though they said they were waiting for a friend, and were then reported to the police by a Starbucks employee. But while most news coverage has focused on the specifics of this one incident, the response from people of color has revealed yet another angle on the pervasive, routine bias that black Americans must contend with in public, and how discrimination is ultimately understood, or imperceptible, by others.

Below is what we know so far about what happened and the subsequent response — followed by some of what everyone probably should have known, shared by people who have lived through similar experiences.

The Videos

The first video of the two men’s arrests, which happened at a Starbucks in Philly’s Central City late Thursday afternoon, was posted on Twitter by one of the witnesses of the event, author Melissa DePino. That short video shows police leading the two men out of the Starbucks in handcuffs while appalled onlookers complain and press the officers for an explanation:

So What Happened?

In her tweets highlighting the episode, Melissa DePino, who is white, said that the police had been called since the men hadn’t ordered anything, but they hadn’t ordered anything because they were still waiting to meet a friend. That friend, a white real estate developer named Andrew Yaffe, arrived after the police and can be seen confronting the officers in both videos, asking them why they were called, and wondering aloud if it was “cause there are two black guys sitting here meeting me?” Other people in the Starbucks can also be heard saying that the men did nothing wrong.

In the longer video, before the men are handcuffed, Yaffe tells the police that he and his friends will just leave and go somewhere else, but one of the officers dismisses the idea.

“They’re not free to leave,” the officer replies. “We’re done with that.”

The officers then handcuff the men, who do not resist, and take then outside.

So far, the two men’s identities have been withheld, but some local reports indicate that they work as realtors. The lawyer for the two men, Lauren A. Wimmer, told BuzzFeed News that the two men were waiting to meet Yaffe to discuss some business opportunities. Before Yaffe arrived, according to Wimmer, a white female manager had asked the men, who had not ordered anything yet, to leave the Starbucks. She then called the police after the men said that they were waiting for their friend. After Yaffe arrived to find his friends being arrested, he called Wimmer for help.

The Philadelphia police later said that the men were arrested for “defiant trespassing,” but were released about nine hours later, at 2 a.m. Friday, after the Starbucks employees and the district attorney’s office declined to press charges.

On Saturday, Wimmer insisted that her clients “were blatantly discriminated against based on their race,” though it’s not yet clear if the men intend to file any lawsuits over the incident.

Also on Saturday, Philadelphia Police Commissioner Richard Ross made a statement defending the arrests, mainly along the line that the officers had followed procedure. He said that the department had received a 911 call about “a disturbance and trespassing” at the Starbucks location, and when the responding officers arrived, Starbucks employees told them that the two men had come into the establishment, sat down without buying anything, and then asked to use the restroom. The employees said they rejected the request, since it is Starbucks’ company policy to deny bathroom access to nonpaying customers, and then asked the men to leave. Ross said that according to the employees, the men refused to leave, even after being warned that the police would be called.

Ross claimed the two officers who responded to the call politely asked the men to leave three times, but they refused, forcing the officers to arrest them. The officers, who were eventually joined at the scene by a police supervisor, followed department policy and “did absolutely nothing wrong,” Ross explained, since they were responding to a private business’ trespassing complaint and had a legal obligation to remove the men. Ross, who is black, also emphasized that the department conducts implicit bias training for its officers to prepare them for scenarios like the one on Thursday. Implicit bias is when a person’s attitudes and stereotypes — based on race, ethnicity, gender, age, appearance, or sexual orientation — have an involuntary, unconscious effect on their judgment and actions. Ross said that he did not believe that such bias had effected the officers’ conduct during the incident.

No one else has reported the Starbucks employees’ perspective yet, but witnesses seem to contest the version Ross passed along. One patron who spoke with WPTI-TV confirmed that the incident began after the men were refused access to the restroom, but she claimed that the Starbucks manager did not ask the men to buy something or leave, and just called the police instead. She also said that she had seen a white woman obtain the code for the bathroom without buying something right before the men were arrested, and that during the incident, another person in the Starbucks announced that she had been sitting in the location for hours without purchasing anything.

The witness told WPTI-TV that the two men were just chatting quietly while they waited in the Starbucks, and that they remained calm during the entire ordeal. “These men were discriminated against and unjustly detained,” she asserted. Melissa DePino, who tweeted the original video, also told Philadelphia Magazine that she was sitting very close to the men, and didn’t even notice them until the police arrived and confronted them. “They never did anything remotely aggressive,” DePino added.

No witnesses have described anything the men did that could qualify as causing a “disturbance.”

On Saturday, Philadelphia Mayor Jim Kenney put out a statement saying that he was “heartbroken” over “an incident that — at least based on what we know at this point — appears to exemplify what racial discrimination looks like in 2018.” Kenney also promised that the city would work to review Starbucks’ policies.

Not surprisingly, the story quickly led to online protests, including a lot attention from Black Lives Matter activists, as well as calls for a boycott of Starbucks, complete with recommendations for alternative black-owned coffee shops in the Philadelphia area.

One popular response was to characterize the two men’s only crime as “waiting while black,” a reference to how black Americans are often racially profiled and violently confronted for nothing more than “walking while black.” Overall, equal levels of criticism appear to have been directed at the police officers, Starbucks, and the Starbucks employees responsible for the 911 call. In Philadelphia itself, small protests were also organized over the weekend at the Starbucks where the incident occurred.

How Starbucks Responded, Then Re-Responded

After first promising to investigate what happened on Friday, Starbucks’ initial statement, issued a day later, didn’t go over very well. The company vaguely apologized “to the two individuals and our customers” over the incident and said it was “disappointed this led to an arrest” and would review its policies:

He also said that he would travel to Philadelphia “to speak with partners, customers and community leaders as well as law enforcement,” and hoped to be able to meet with the two arrested men so that he could apologize to them in person. It’s not year clear if or when that will happen.

According to Johnson, the “store manager never intended for these men to be arrested and this should never have escalated as it did.” That may be true, but if so, it’s not clear how the manager — or anyone even faintly aware of the numerous high-profile news stories about racial injustice, particularly at the hands of police, over the past several years — could have not anticipated that outcome. It’s also not clear if Starbucks will discipline the manager, though one report on Sunday night indicated that the company has confirmed that she no longer works at the store, though that may not necessarily mean she was fired.

Regardless, it’s likely that Starbucks will now try to respond to this incident forcefully, especially since the company has worked so hard to build a reputation as one of the more progressive corporations in America, including high-profile efforts to address racism, albeit with mixed results. The company also heavily promotes how important diversity and inclusion is to its company culture, meaning it needs to protect its employer brand (how current and prospective employees view the company), in addition to protecting its consumer brand.

Yes, This Kind of Thing Happens All the Time

But it might happen a less if more people pay attention to how black men and women have responded on social media, sharing their own similar experiences and related anxieties, and explaining how they feel forced to act in most places of business.

ESPN’s Joel D. Anderson got one thread started on Twitter, explaining that he was struck by the resignation the two men in the Starbucks video seemed to show about their ordeal:

As writer and activist Andray Domise pointed out in an exasperated Twitter thread over the weekend, too often, people of color pay a steep price, from criminalization to violence to losing their very lives, because white people “cannot police their imagination.”

It’s also a point that Melissa DePino has been trying to make since her tweet went viral, in that she is trying to raise white awareness about white cluelessness when it comes to understanding racial discrimination and bias.

“Ever since I posted [the video],” she tweeted on Friday, “I’ve had white strangers AND friends say ‘there must be something more to this story.’ That assumption is a big part of the problem.”

She later elaborated in an interview with The Root’s Monique Judge:

    DePino said she was asked by more than one person if it was possible the men had done something she hadn’t seen; if maybe they had been recognized because they had been to the same Starbucks on a different day and caused trouble; if it was possible she hadn’t seen the entire incident.

“So many people saw what happened,” DePino said. “We all spoke up. We followed the police out of the store. It was crazy.”

In the case of the Starbucks incident, bystanders recognized what was happening and tried to intervene, as well as capture and publicize what they saw. It made a difference, since this story has now become national news. It also came with little risk in this case. Whether they realized it or not at the time, DePino and Andrew Yaffe, the two men’s late-arriving friend, can challenge police officers to their faces and get angry in public places and loiter in the comfiest Starbucks chairs for hours without fearing any of the same consequences that people of color must.

But for Ernest Owens, an editor at Philadelphia Magazine, the weekend-long attention on the Starbucks arrests also demonstrated some infuriating realities about how stories of discrimination are processed by the media and wider public. In particular, he argued that the only reason the arrests went viral was because there was a video of it, and that video was filmed by a white woman. “It takes other white people to say something is racist before the mob of them believe it,” he explained on Twitter. “If those two Black men didn’t have other white people “validating” them — this wouldn’t have gone viral.”

As Owens and many others have tried to explain this weekend, some variation of what happened in that one Starbucks happens every day all over the country to a lot more people than most of us realize. Addressing it will demand attention and empathy, from outside communities of color, at times when there is no spectacle or novelty to focus on, or corporation’s app to delete, or white woman’s cell phone video to share.


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Politics - U.S. Daily News: The Starbucks Arrests and the Toll of Routine Bias
The Starbucks Arrests and the Toll of Routine Bias
Politics - U.S. Daily News
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